Shipping and Returns
Freight is FREE for all general online orders in Australia over $50.00*.
Freight charge for orders below $50.00 is $9.95 including GST Australia wide with no minimum order amount.
*Tyres, gear bags, ramps and other bulky items have an $9.95 inc GST freight charge. Information is provided on each product page if the item has a freight charge.
Peter Stevens Motorcycles uses various freight providers depending on your location but most orders are sent via Australia Post.
We send most orders via Registered Post but can send Express post upon request. Please contact us if you would like to know shipping times and postage upgrade costs.
All orders require a signature upon delivery. If no-one is in attendance at time of delivery, the order will be diverted to the closest Australia Post outlet, or relevant courier depot.
WE DO NOT ALLOW PACKAGES TO BE LEFT UNATTENDED OR WITHOUT A SIGNATURE.
If paying with Paypal, we will only send to the address lodged with Paypal.
We despatch web orders Monday through to Friday; we will make every effort to despatch your order within 24 hours whenever possible.
We can't ship or process orders on weekends or public holidays.
All orders are despatched out of Melbourne, and individual products may be sourced from any of our 8 stores, or 2 warehouses.
Shipping times may be extended by 2-3 days depending on the location of your ordered item.
Australian External Territories will be considered International Orders and will have a freight charge applied equal to our freight cost to pack and send the item. (including Christmas Island and Cocos (Keeling) Islands)
In some instances your request to order may be declined where a prompt freight service cannot be offered. Any payments made will be refunded in full.
Due to the time frame for freight deliveries to these locations, no missing articles will be considered by Peter Stevens Motorcycles or the relevant shipping company before a minimum of 3 months from shipping date.
When you see the "FREE SHIPPING AUSTRALIA" image on a product page, there will be no freight charge for regular road post items. If you request an Express Post or air freight upgrade this will attract a fee equal to the increase in our postage cost.
This is applicable for all Australian customers except for External Territories
For overseas customers freight is individually calculated for each order, dependant on location and weight.
If you would like a quote please request a quote or submit your order and we will provide a quote for freight before charging your card.
Freight is provided by Express Post International.
Peter Stevens Motorcycles is not responsible for any import duties or customs fees that may be applicable.
All prices are in Australian Dollars. Any currency conversion fees are the responsibility of the customer.
Please be aware when ordering that your country may have restrictions on importation of some items, ie leather goods.
Any information quoted for sizing or fitting is based on Australian delivered motocycles and clothing.
No Genuine manufacturer branded parts, accessories or merchandise can be sent internationally (ie Harley Davidson, Honda, Triumph branded items)
Order hasn't arrived?
If you have placed an order on our website you should have received a Tax Invoice via email to the email address you provided. On the Tax Invoice you will find the shipping consignment number listed on the invoice along with the freight providers name.
Please contact the freight providers directly with your consignment number for assistance with tracking your order.
The stock quantities displayed on this website are the combined stock of several stores.
Online stock quantities are updated throughout the day, however in some situations stock may have sold out in store without removing availability online. We reserve the right to decline an order based on lack of stock availability, but we will always get in contact with you!
If you see an item on our site and would like to come in store and try it on please call the store first to confirm they have stock in your size.
Not all of our stores stock all sizes.
Our store locations and contact details can be found here: www.peterstevens.com.au/contact
Please quote the "Product Code" displayed at lower left of each product page when enquiring about stock.
Exchange and Returns Policy
Need a different size? We will cover postage in both directions for your first size exchange!
(Item being exchanged must meet our Free Freight conditions to qualify for free size exchange program - other items can be posted back to us for exchange)
The item must be in the condition sold to you, un-used and with tags attached (where applicable)
For motorcycle spare parts and hard parts, any item must be brand new, unfitted and with full undamaged packaging.
Special ordered parts cannot be returned due to change of mind.
Any returns where an exchange is not required are to be done at the customers expense. We recommend registered post to ensure certified delivery. Upon receival, store credit to the full value of the returned items will be given. In some circumstances refunds may be given, less initial postage costs.
If we have sent you the incorrect or faulty goods we will cover the cost of freight return and re-sending the correct goods to you.
When we agree to cover the cost of return post, an Australia Post Pre Paid return label will be sent to the email address used in the initial order.
Once you have received the Return Post label from us, print out the label, stick it to the top of the box you are returning to us and drop the box at your nearest Australia Post Office. Australia Post will look after the rest from there.
This Exchange policy is only applicable for Australian customers: international exchange return and re send will be wholly at the customers cost.
If you have any questions regarding these terms please call us on (03) 9602 5833.
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