We are currently experiencing longer than usual processing and shipping times for online orders. The delays are due to various reasons as explained below:
1. We are currently experiencing a higher than normal volume of orders. However, please rest assured we have deployed additional resource to our dispatch team and hope to get your order dispatched as soon as possible.
2. The inventory on our website is made up of stock from various warehouses, stores and suppliers. Currently, some of our suppliers are closed for the festive season causing delays in product arriving into our warehouse. If your order is impacted by a delay such as this, a member of our friendly online customer service will be in touch.
3. Sadly, there are parts of the nation that are currently experiencing bush fires. The fires are limiting access for courier companies causing delays.
We apologise for any inconvenience this may cause, and kindly ask that you please be patient as we are currently doing all in our power to ensure your order is dispatched to you as soon as possible. However, please feel free to contact our online customer service team on 03 8340 9495 should you have any questions.