FAQ's
Shipping and Orders
Fitment and Sizing
Returns and Exchanges
Payments
Vouchers
Other Questions
Shipping and Orders
DO YOU SHIP EVERYWHERE INSIDE AUSTRALIA?
Yes! we currently ship everywhere inside Australia, apart from the Christmas and the Cocos (Keeling) Islands.
HOW MUCH IS FREIGHT?
- Orders below $50 = Freight is $14.95 (including GST Australia wide)
- Orders $50-$99 = Freight is $9.95(including GST Australia wide) (except bulky orders)
- Orders $99+ = Freight is FREE (including GST Australia wide) (except bulky orders)
- Bulky orders = Freight is $29.95 (inc GST Australia wide). Examples: motow, ramps, bulk orders of more than nine items.
Information is provided on each product page if the item has a freight charge.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We always try and get our orders out as quickly as possible, however becuase we source items from multiple stores and warehouses, at times it can take 2-5 business days to post your order from our warehouse. Shipping time depends on your location. If you would like an estimate please submit an enquiry and we will be happy to provide one for you!
WHAT POSTAGE SERVICE DO WE USE?
We normally use Australia Post for our deliveries. Express postage is usually done via AusPost Express Post, StarTrack Express and DHL. Bulky items are usually sent through StarTrack Express. If you would like to nominate a specific service from above, submit an enquiry
DO WE OFFER EXPRESS POSTAGE?
Yes, we do! Please contact submit an enquiry for costs and an estimate of shipping times and prices to your postcode.
I HAVE NOT RECEIVED MY ORDER YET, WHAT DO I DO?
Sometimes we source stock from multiple stores and warehouses it can take a few business days to compile your order. If it has been 5 or more business days, since you placed your order, then please submit an enquiry if you have not received your tracking details so we can investigate this further for you.
If you have received your tracking details and your order is taking longer than expected to be delivered, we would suggest calling the courier that is delivering your order and quote your tracking number. If they are unable to provide you with a suitable response or information on your delivery then please submit an enquiry so we can follow this up for you. Our priority is to get your order to you as quickly as possible.
CAN I PICK UP MY ITEMS IN STORE?
Unfortunately, we do not yet offer a pickup in-store option as we source items from a variety of stores and warehouses and your ordered items may not be available in every store.
ARE YOUR DELIVERIES INSURED AND SIGNED FOR?
Yes! we guarantee and insure all of our deliveries! All deliveries must be signed for on delivery. If your order arrives damaged or is lost in transit, please please submit an enquiry
*Terms and Conditions:
1. Items will not be replaced if an ATL (Authority to Leave) is requested by any customer.
2. Items that are lost in transit may require carrier investigation before a replacement is sent.
3. Items that are damaged in transit will require visual proof of the damage to be forwarded to Peter Stevens Motorcycles.
4. Peter Stevens Motorcycles can refuse the right to send a replacement product should we deem the carrier or Peter Stevens Motorcycles is not at fault.
I WON’T BE HOME FOR MY DELIVERY, CAN THE COURIER LEAVE MY ITEM IN A SAFE SPOT?
All of our parcels must be signed for on delivery. If no one is home at the time of delivery, then your parcel will be redirected to a nearby Australia Post outlet or other pickup station.
If you would like to request your order to be left in a safe spot, then you can contact Australia Post or the Courier with your tracking details once the order is sent. Please note, however, that if you choose this, Peter Stevens Motorcycles takes no responsibility whatsoever for stolen/missing or damaged parcels.
We recommend leaving the delivery requiring a signature.
WHERE DO YOU SHIP FROM?
We normally ship from Melbourne, although at times may send from any of our store locations.
DO YOU SHIP INTERNATIONALLY?
Unfortunately we do not currently send any orders or items overseas.
Fitment and Sizing
PARTS FITMENT – WILL THIS FIT MY BIKE?
We get this question a lot, we try to provide as much fitment information in the description on the product page. Please, double check that the part that you are ordering for your bike is correct – opened/attempted to be fitted hard parts cannot be returned or exchanged.
We want to make sure that you get the right parts. If you are still unsure or if the fitting information is not available, please submit an enquiry with details of the product you are interested in along with the VIN or as much information as possible of the bike that you wish to purchase the item for. We will then be able to give you an answer regarding fitment or alternative products for your bike.
CLOTHING AND HELMET FITMENT
If you are unsure if a Helmet, Jacket, Pants or other items will fit you, we suggest referring to the size chart for that item. If a size chart is not available, please submit an enquiry so we can provide one for you. If you are still unsure after referring to the size chart, we would suggest going into a Peter Stevens Store to try the item or similar item on for size. This is particularly important for Helmets as getting a correct fit is very important for your safety.
If the item you purchase through our website does not fit (this includes helmets), we can refund that item*- please refer to our RETURNS page for more information.
Returns and Exchanges
THE ITEM I PURCHASED DOES NOT FIT, HOW DO I RETURN IT?
Please see our returns and exchanges page here: RETURNS
CAN I EXCHANGE OR RETURN MY ONLINE ORDER INSTORE?
We recommend returning items ordered online back via postage to our main warehouse. We can organize for your items to be accepted in-store, but they will NOT be able to issue a refund instore under any circumstance and will return your items back to the online warehouse for processing. If you find a product you would like at the same or higher price in-store, they may be able to exchange it for you. please submit an enquiry before attempting to return goods in-store, so we can work out a solution for you.
More information can be found here RETURNS
PAYMENTS
ARE YOUR PAYMENTS SECURE?
Yes! You can use your credit card safely with the convenience and security of a fully-secured connection, through either PayPal or Securepay. ZipPay uses SSL encryption and 2-factor authentication on all purchases.
DO YOU OFFER LAYBY?
Unfortunately, we do not offer Lay-By for online goods. We do however offer ZipPay as a payment option online, so you can pay in instalments. You can find more information about ZipPay here https://zip.co/
HOW DO I PAY WITH ZIPPAY?
Paying with ZipPay is simple. At the checkout screen choose ZipPay as the payment method this will take you to a new screen where you log in or sign up to a ZipPay Account. You then simply follow the prompts and confirm the payment. ZipPay can also be used for in-store purchases (up to a certain amount).
Unfortunately, we can’t process ZipPay payments over the phone for supplier backorders or for partial payments.
VOUCHERS / GIFT CARDS
HOW DO I USE A PETER STEVENS WEB VOUCHER ON YOUR WEBSITE?
Add all the items that you would like to purchase to your cart, then proceed to the checkout.
Fill out all information and select the shipping method.
Enter your web voucher code into the “Gift card code” box
Hit the “Apply Gift Card” button
You should then see your order cost reduced equal to the amount of the voucher. Then proceed with the checkout securely button.
If your code does not work or if you have any other issues- please submit an enquiry
HOW DO I USE A PETER STEVENS DISCOUNT CODE ON YOUR WEBSITE?
Add all the items that you would like to purchase to your cart, then proceed to the checkout.
Fill out all information and select the shipping method.
Enter your code into the “Coupon code” box
Hit the “Apply Coupon” button
You should then see your order cost reduced as per the discount promotion. You can then proceed with the checkout securely button.
If your code does not work or if you have any other issues- please submit an enquiry
CAN I USE MY IN-STORE VOUCHER ONLINE?
If you would like to use your In-store voucher for an online purchase, please submit an enquiry so we can exchange this for you. Unfortunately, in-store vouchers cannot be used directly on the website without our assistance.
CAN I USE MY WEBVOUCHER INSTORE?
No, unfortunately, web vouchers can only be used on the website. If you would like to buy something instore using a Web Voucher, please submit an enquiry so we can exchange this for you.
ARE INSTORE VOUCHERS POSTED OUT?
Yes, all instore vouchers are written out by our staff and posted out to your chosen address. This may take 1-2 business days to process and then shipping time to you. If you would like a voucher instantly we would recommend purchasing a Web Voucher which is sent instantly via email, with a message of your choosing.
ARE WEBVOUCHERS EMAILED OUT INSTANTLY?
Yes! If you need a last-minute gift, this is the way to go! Web Vouchers are sent instantly to any chosen email address (you can also send them to yourself and then forward them on to the recipient when needed) along with a message of your choice.
OTHER QUESTIONS
CAN YOU ORDER AN OUT OF STOCK ITEM IN?
At times we may have products in our stores that do not show on the website. Please send us a submit an enquiry, so we can check availability for you.
I NEED A PART OR ITEM THAT IS NOT SHOWING ONLINE
No problems! Please send us as much information on the part or item that you require here please submit an enquiry
If this is a part for a motorcycle - Please include a part number (if available) and the VIN or as much information as possible about your bike so we can provide the right part for you.
DO YOU PRICE MATCH OTHER ONLINE STORES?
Yes! If we have the item you require in stock, and you have seen the product cheaper elsewhere, we can price match so long as- the product is in stock, the exact same model, size and colour as what is advertised. We cannot price match overseas websites as many of their prices do not include extra shipping and tax charges for shipping to Australia. If you are still unsure,please submit an enquiry
DO YOU SELL HARLEY DAVIDSON PRODUCTS?
We certainly do! All of our Harley Davidson Parts and Accessories are sold through our Harley Heaven website and stores. You can find everything you need here: https://www.harleyheaven.com.au/
CAN I BOOK MY BIKE IN FOR A SERVICE ONLINE?
Yes, you can! Just follow the steps on this page: https://www.peterstevens.com.au/service-centre
DO YOU BUY BIKES
Yes, we do! Please enter all details in here for a price estimate: https://www.peterstevens.com.au/sell-my-motorcycle
MY QUESTION IS NOT HERE
No problems! please submit an enquiry and we will happily answer it for you!
Gift Cards
Peter Stevens Gift CardsThe perfect gift for every rider.
Give the gift of choice with a Peter Stevens Gift Card, ideal for birthdays, holidays, or any occasion worth celebrating.
Our gift cards can be used in-store or online across Peter Stevens and Harley-Heaven locations, making them a flexible and thoughtful option for any motorcycle enthusiast.
- Effective 11 August 2025 - Ends 30 September 2025
- Motorcycle Holdings Limited will honour all valid gift cards and vouchers purchased between the following dates 19 May 2022 to 11 August 2025 from the following businesses and locations:
- Peter Stevens Motorcycles – Dandenong, Adelaide, Online, and current closed locations: Ringwood, Western Sydney, Geelong, BRP Centre Belmont
- Harley-Heaven – Sydney, Perth, Penrith, Adelaide, Online, and current closed location: Blacktown
- Savage Motorcycles – Perth
- Conditions of Redemption
- Gift cards/vouchers can be redeemed in full for any product currently stocked in-store (within physical locations)
- Online redemption is not available. Customers can, however, contact any physical store directly to arrange purchase and shipping (standard shipping fees apply).
- Each gift card/voucher must be redeemed in a single transaction. No change, store credit, or cash refund will be provided.
- Gift cards/vouchers must be redeemed by 30 September 2025. After this date, they will no longer be valid.
- 5. This offer applies only to cards/vouchers issued between 19 May 2022 and 11 August 2025.
- Online Harley-Heaven gift vouchers may also be redeemed at any Peter Stevens store if preference
- This policy does not extend to gift cards or vouchers issued outside the stated purchase period.
- Gift card or voucher must be presented at the time of purchase or if over the phone identification process will be activated
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Promoter
The promoter is MotorCycle Holdings Ltd (ABN 29 150 386 995), the parent company of Peter Stevens Motorcycles, now operating as part of the MotorCycle Holdings Ltd. The prize is fulfilled by MotorCycle Holdings Ltd, trading as Peter Stevens Motorcycles, with a place of business at 101/107 Lonsdale Street, Dandenong VIC 3175, and a registered address at 68 Moss Street, Slacks Creek QLD 4127.
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Eligibility
Entry is open to all Australian residents aged 18 years and over at the time of entry. Employees of the Promoter and their immediate families are not eligible to enter.
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How to Enter
To enter, eligible participants must complete the official online entry form in full during the promotional period. Only one entry per person is permitted. Incomplete, ineligible, or duplicate entries will be deemed invalid.
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Promotion Period
- Start Date: Monday, 18 August 2025 at 12:00 AM (AEST)
- Closing Date: Tuesday, 30 September 2025 at 11:59 PM (AEST)
Entries received outside of this period will not be valid.
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Prize Details
There is one (1) major prize consisting of a $10,000 voucher to be used at:
- Peter Stevens Dandenong
- Peter Stevens Adelaide
- Or online at peterstevens.com.au
Prize is not transferable, refundable or redeemable for cash. Normal gift voucher terms and conditions apply.
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Draw Details
- Draw Date: Wednesday, 1 October 2025
- Draw Time: 12:00 PM (AEST)
- Draw Location: 101/109 Lonsdale Street, Dandenong VIC 3175
The winner will be selected at random from all eligible entries.
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Winner Notification
The winner will be contacted via phone and email within two (2) business days of the draw. The winner’s first initial, surname and postcode will be published on the Peter Stevens website (https://www.peterstevens.com.au/competition-winner) from Friday, 3 October 2025.
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Redraw
If the winner cannot be contacted after three (3) attempts over a two (2) week period, a redraw will be conducted on Wednesday, 15 October 2025 at the same location and time. The redraw winner will be notified and published in the same manner.
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Cancellation
If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
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General
The Promoter reserves the right to validate all entries and disqualify any entrant who tampers with the entry process or breaches these terms and conditions. The Promoter's decision is final and no correspondence will be entered into.
SA Permit T25/1395, ACT Permit ACT TP 25/01862
By entering this competition, you confirm and consent to receive marketing communications from Peter Stevens Motorcycles
- Valid for 3 years from the date of issue
- Redeemable in-store and online, including Harley-Heaven dealerships
- Not redeemable for cash
- Any remaining balance stays on the same card for future use
At checkout, simply enter your gift card number in the designated field to apply it to your purchase.
Present your gift card to one of our team members at the checkout. It will be processed like any other payment method. Any remaining balance will be noted on the card, and your receipt will display the updated balance.
Call any of our Peter Stevens dealerships or contact our Customer Service team for support.
If you've misplaced your gift card, please reach out to your nearest store. To issue a replacement or reactivate usage, we'll need to verify your identity for security purposes.