FAQ's

Shipping and Orders

Fitment and Sizing

Returns and Exchanges

Payments

Vouchers

Other Questions

 

Shipping and Orders

DO YOU SHIP EVERYWHERE INSIDE AUSTRALIA?
Yes! we currently ship everywhere inside Australia, apart from the Christmas and the Cocos (Keeling) Islands.

HOW MUCH IS FREIGHT?
All online orders over $99 have free freight to anywhere inside Australia*
All online orders under $99 have a $9.95 freight charge to anywhere inside Australia*
*This excludes postage to Christmas and Cocos Islands and some bulky items such as some Tyres and Exhaust systems, which incur a $29 freight charge. This also excludes any kid’s bikes, vehicles, or PWC’s for sale. Please CONTACT US for freight estimates for these items.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We try to ship all orders as soon as possible. We aim to have all orders leave our warehouse and on their way to you within 2-5 business days after your order is placed. Shipping time depends on your location. If you would like an estimate please CONTACT US and we will be happy to provide one for you!

WHAT POSTAGE SERVICE DO WE USE?
We normally use Australia Post for our deliveries. Express postage is usually done via AusPost Express Post, StarTrack Express and DHL. Bulky items are usually sent through StarTrack Express. If you would like to nominate a specific service from above, please let us know by emailing weborders@peterstevens.com.au

DO WE OFFER EXPRESS POSTAGE?
Yes, we do! Please CONTACT US for costs and an estimate of shipping times and prices to your postcode.

I HAVE NOT RECEIVED MY ORDER YET, WHAT DO I DO?
Sometimes we source stock from multiple stores and warehouses it can take a few business days to compile your order. If it has been 5 or more business days, since you placed your order, then please CONTACT US if you have not received your tracking details so we can investigate this further for you.

If you have received your tracking details and your order is taking longer than expected to be delivered, we would suggest calling the courier that is delivering your order and quote your tracking number. If they are unable to provide you with a suitable response or information on your delivery then please CONTACT US so we can follow this up for you. Our priority is to get your order to you as quickly as possible.

CAN I PICK UP MY ITEMS IN STORE?
Unfortunately, we do not yet offer a pickup in-store option as we source items from a variety of stores and warehouses and your ordered items may not be available in every store.

ARE YOUR DELIVERIES INSURED AND SIGNED FOR?
Yes! we guarantee and insure all of our deliveries! All deliveries must be signed for on delivery. If your order arrives damaged or is lost in transit, please CONTACT US, so we can organize a replacement for you.*

*Terms and Conditions:
1. Items will not be replaced if an ATL (Authority to Leave) is requested by any customer.
2. Items that are lost in transit may require carrier investigation before a replacement is sent.
3. Items that are damaged in transit will require visual proof of the damage to be forwarded to Peter Stevens Motorcycles.
4. Peter Stevens Motorcycles can refuse the right to send a replacement product should we deem the carrier or Peter Stevens Motorcycles is not at fault.

I WON’T BE HOME FOR MY DELIVERY, CAN THE COURIER LEAVE MY ITEM IN A SAFE SPOT?
All of our parcels must be signed for on delivery. If no one is home at the time of delivery, then your parcel will be redirected to a nearby Australia Post outlet or other pickup station such as a 7-11.

If you would like to request your order to be left in a safe spot, then you can contact Australia Post or the Courier with your tracking details once the order is sent. Please note, however, that if you choose this, Peter Stevens Motorcycles takes no responsibility whatsoever for stolen/missing or damaged parcels.

We recommend leaving the delivery requiring a signature.

WHERE DO YOU SHIP FROM?
We normally ship from Melbourne, although at times may send from any of our store locations.

DO YOU SHIP INTERNATIONALLY?
We can ship some items to New Zealand but are currently unable to ship to other Countries outside of Australia. An alternative method is to place the order for items you would like and get them to deliver to a friend inside of Australia. Please CONTACT US for freight cost estimates and times to New Zealand.

 

Fitment and Sizing

PARTS FITMENT – WILL THIS FIT MY BIKE?

We get this question a lot, we try to provide as much fitment information in the description on the product page. Please, double check that the part that you are ordering for your bike is correct – opened/attempted to be fitted hard parts cannot be returned or exchanged.

We want to make sure that you get the right parts. If you are still unsure or if the fitting information is not available, please CONTACT US  with details of the product you are interested in along with the VIN or as much information as possible of the bike that you wish to purchase the item for. We will then be able to give you an answer regarding fitment or alternative products for your bike.

CLOTHING AND HELMET FITMENT

If you are unsure if a Helmet, Jacket, Pants or other items will fit you, we suggest referring to the size chart for that item. If a size chart is not available, please CONTACT US  so we can provide one for you. If you are still unsure after referring to the size chart, we would suggest going into a Peter Stevens Store to try the item or similar item on for size. This is particularly important for Helmets as getting a correct fit is very important for your safety.

If the item you purchase through our website does not fit (this includes helmets), we can exchange or refund that item*- please refer to our RETURNS AND EXCHANGES page for more information.

 

Returns and Exchanges

THE ITEM I PURCHASED DOES NOT FIT, HOW DO I EXCHANGE IT?

Please see our returns and exchanges page here: RETURNS AND EXCHANGES

CAN I EXCHANGE OR RETURN MY ONLINE ORDER INSTORE?

We recommend returning items ordered online back via postage to our main warehouse. Please CONTACT US if you would like to return your items. We can organize for your items to be accepted in-store, but they will NOT be able to issue a refund instore under any circumstance and will return your items back to the online warehouse for processing. If you find a product you would like at the same or higher price in-store, they may be able to exchange it for you. Please CONTACT US before attempting to return goods in-store, so we can work out a solution for you.

More information can be found here RETURNS AND EXCHANGES

 

PAYMENTS

ARE YOUR PAYMENTS SECURE?
Yes! You can use your credit card safely with the convenience and security of a fully-secured connection, through either PayPal or Securepay. ZipPay uses SSL encryption and 2-factor authentication on all purchases.

DO YOU OFFER LAYBY?
Unfortunately, we do not offer Lay-By for online goods. We do however offer ZipPay as a payment option online, so you can pay in instalments. You can find more information about ZipPay here https://zip.co/

HOW DO I PAY WITH ZIPPAY?
Paying with ZipPay is simple. At the checkout screen choose ZipPay as the payment method this will take you to a new screen where you log in or sign up to a ZipPay Account. You then simply follow the prompts and confirm the payment. ZipPay can also be used for in-store purchases (up to a certain amount).

Unfortunately, we can’t process ZipPay payments over the phone for supplier backorders or for partial payments.

 

VOUCHERS / GIFT CARDS

HOW DO I USE A PETER STEVENS WEB VOUCHER ON YOUR WEBSITE?

Add all the items that you would like to purchase to your cart, then proceed to the checkout.

Fill out all information and select the shipping method.

Enter your web voucher code into the “Gift card code” box

Hit the “Apply Gift Card” button

You should then see your order cost reduced equal to the amount of the voucher. Then proceed with the checkout securely button.

 

 If your code does not work or if you have any other issues- please CONTACT US

HOW DO I USE A PETER STEVENS DISCOUNT CODE ON YOUR WEBSITE?

Add all the items that you would like to purchase to your cart, then proceed to the checkout.

Fill out all information and select the shipping method.

Enter your code into the “Coupon code” box

Hit the “Apply Coupon” button

 

You should then see your order cost reduced as per the discount promotion. You can then proceed with the checkout securely button.


If your code does not work or if you have any other issues- please CONTACT US

CAN I USE MY IN-STORE VOUCHER ONLINE?

If you would like to use your In-store voucher for an online purchase, please CONTACT US so we can exchange this for you. Unfortunately, in-store vouchers cannot be used directly on the website without our assistance.

CAN I USE MY WEBVOUCHER INSTORE?

No, unfortunately, web vouchers can only be used on the website. If you would like to buy something instore using a Web Voucher, please CONTACT US so we can exchange this for you

ARE INSTORE VOUCHERS POSTED OUT?

Yes, all instore vouchers are written out by our staff and posted out to your chosen address. This may take 1-2 business days to process and then shipping time to you. If you would like a voucher instantly we would recommend purchasing a Web Voucher which is sent instantly via email, with a message of your choosing.

ARE WEBVOUCHERS EMAILED OUT INSTANTLY?

Yes! If you need a last-minute gift, this is the way to go! Web Vouchers are sent instantly to any chosen email address (you can also send them to yourself and then forward them on to the recipient when needed) along with a message of your choice.

 

OTHER QUESTIONS

CAN YOU ORDER AN OUT OF STOCK ITEM IN?

At times we may have products in our stores that do not show on the website. Please send us a product enquiry or CONTACT US, so we can check availability for you.

I NEED A PART OR ITEM THAT IS NOT SHOWING ONLINE

No problems! Please send us as much information on the part or item that you require here CONTACT US.

If this is a part for a motorcycle - Please include a part number (if available) and the VIN or as much information as possible about your bike so we can provide the right part for you.

DO YOU PRICE MATCH OTHER ONLINE STORES?

Yes! If we have the item you require in stock, and you have seen the product cheaper elsewhere, we can price match so long as- the product is in stock, the exact same model, size and colour as what is advertised. We cannot price match overseas websites as many of their prices do not include extra shipping and tax charges for shipping to Australia. If you are still unsure, please CONTACT US so we can review your price match request.

DO YOU SELL HARLEY DAVIDSON PRODUCTS?

We certainly do! All of our Harley Davidson Parts and Accessories are sold through our Harley Heaven website and stores. You can find everything you need here: https://www.harleyheaven.com.au/

CAN I BOOK MY BIKE IN FOR A SERVICE ONLINE?

Yes, you can! Just follow the steps on this page: https://www.peterstevens.com.au/service-centre

DO YOU BUY BIKES

Yes, we do! Please enter all details in here for a price estimate: https://www.peterstevens.com.au/sell-my-motorcycle

MY QUESTION IS NOT HERE

No problems! Please CONTACT US and we will happily answer it for you!

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